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Shopping Information
How can I contact customer support?
You can contact our customer support team via email at info@standee.in or by phone at +91-9613170170. Our team is available Monday to Friday from 10:00 AM to 5:00 PM Indian Standard Time to assist you with any questions or concerns you may have.
What are your business hours?
Our business hours are Monday to Friday from 10:00 AM to 7:00 PM Indian Standard Time. We are closed on Weekends and major holidays. However, you can still place orders online at any time, and we’ll process them during our regular business hours.
What is your return/exchange/refund policy?
We manually inspect and carefully pack each and every product before dispatching it to you. If you would like to return a product, you have 2 days to return unused items in their original packaging for a refund. Exchanges for different sizes are subject to availability and must be requested within 24 hours of receiving your order. Please note that customers are responsible for return shipping costs. Additionally, customized products are not eligible for refunds or exchanges. For assistance or inquiries, reach out to us at 9613170170.
In case of Returns, your amount will be transferred to your Original Mode of payment within 15 days.
How can I track my order?
To track your order, simply visit our website and log in to your account. Once logged in, navigate to the “Orders” section, where you’ll find detailed information about your order status, including tracking updates. If you checked out as a guest or have any trouble accessing your account, please contact our customer support team with your order number, and we’ll be happy to assist you in tracking your order.
What payment methods do you accept?
We accept various payment methods to provide convenience for our customers. You can make payments using UPI, credit or debit cards, including Visa, Mastercard, and AmEx. Additionally, we also accept payments through popular digital wallets such as Paytm, PhonePay, and Google Pay. Due to customised nature of products, we do not offer Cash on Delivery (COD) for any of our products or services. If you need assistance with payment options, please feel free to reach out to our customer support team for further assistance.
Do you offer discounts or promotions?
Yes, we do offer discounts and promotions. Currently, we are pleased to offer a 10% discount on your first order. Additionally, to stay updated on our latest offers, please subscribe to our WhatsApp. If you have any further questions, feel free to contact our customer service team.
What should I do if I receive a damaged or wrong product?
If you receive a damaged or incorrect product, please notify us within 24 hours of receiving your order. We will arrange for a return or exchange at no additional cost to you. Please ensure that the item is unused and in its original packaging when returning it. For assistance or inquiries, please contact us at 9613170170.
Can I customize or personalize products?
You can easily customize your design with us! If you have a specific design in mind, you can upload your own graphics and incorporate them. For more detailed customizations or if you need assistance, feel free to WhatsApp or Call us at 9613170170. Our team is ready to help you bring your vision to life.
